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The F word

Back in 2005, when I first joined the SUNY Buffalo CSE department, the department secretary was a wonderful lady named Joann, who was over 60. She explained that my travel reimbursement process was simple: I'd just hand her the receipts after my trip, she'd fill out the necessary forms, submit them to the university, and within a month, the reimbursement check would magically appear in my department mailbox. She handled this for every single faculty member, all while managing her regular secretarial duties. Honestly, despite the 30-day turnaround, it was the most seamless reimbursement experience I've ever had. But over time the department grew, and Joann moved on. The university partnered with Concur, as corporations do, forcing us to file our own travel reimbursements through this system. Fine, I thought, more work for me, but it can't be too bad. But, the department also appointed a staff member to audit our Concur submissions. This person's job wasn't to hel...

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